In this unit you will explore the art of relationship building with stakeholders, including appraisals of partnership formation, analysing undercurrents, and assessing opportunities and threats. You will review various stakeholder engagement frameworks and learn how to manage relationships through strong rapport and enhanced working processes. A review of communication techniques, including resolving conflict and managing expectations, is also undertaken where you will learn how to assess human interaction with key stakeholders and within complex organisations.

Learning outcomes

After successful completion of this unit, students will be able to:
1. Build productive and trusting relationships with stakeholders by establishing rapport and managing expectations;
2. Analyse and evaluate opportunities and threats in relationships with stakeholders, and construct effective solutions; and
3. Execute successful communication strategies, selling, negotiation and presentation techniques with key stakeholders.

Graduate attributes

1. UC graduates are professional - communicate effectively
1. UC graduates are professional - display initiative and drive, and use their organisation skills to plan and manage their workload
1. UC graduates are professional - employ up-to-date and relevant knowledge and skills
1. UC graduates are professional - take pride in their professional and personal integrity
1. UC graduates are professional - use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems
1. UC graduates are professional - work collaboratively as part of a team, negotiate, and resolve conflict
2. UC graduates are global citizens - adopt an informed and balanced approach across professional and international boundaries
2. UC graduates are global citizens - behave ethically and sustainably in their professional and personal lives
2. UC graduates are global citizens - communicate effectively in diverse cultural and social settings
2. UC graduates are global citizens - make creative use of technology in their learning and professional lives
2. UC graduates are global citizens - think globally about issues in their profession
2. UC graduates are global citizens - understand issues in their profession from the perspective of other cultures
3. UC graduates are lifelong learners - adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas
3. UC graduates are lifelong learners - be self-aware
3. UC graduates are lifelong learners - evaluate and adopt new technology
3. UC graduates are lifelong learners - reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development

Prerequisites

Must have passed 24 credit points.

Corequisites

None.

Incompatible units

None.

Equivalent units

9018 Agency-Client Relationships.

Assumed knowledge

None.